Comprehensive solutions for capturing, organizing, and preserving your craft business expertise
We observe, interview, and document your core business processes, transforming verbal knowledge into written procedures that anyone can follow.
Clear, practical instructions that help team members perform tasks correctly and consistently, reducing errors and training time.
Searchable, organized digital systems that make your documentation accessible from any device, anywhere in your business.
Structured training programs that bring new employees up to speed efficiently using your documented knowledge resources.
Intensive sessions with your most experienced team members to extract and preserve specialized knowledge before it leaves your business.
Systems and processes to keep your documentation current as your business evolves and new knowledge emerges.
Our collaborative approach ensures documentation that reflects your actual processes and serves your team's real needs
We meet to understand your business, identify critical knowledge areas, and discuss your documentation goals and priorities.
Our team observes workflows and conducts interviews with experienced staff to understand processes deeply before documenting.
We create initial documentation drafts and share them with your team for feedback, ensuring accuracy and completeness.
Based on team feedback, we refine documentation until it accurately represents your processes and meets your standards.
We organize documentation in your chosen digital system and ensure it's accessible and easy to navigate for your team.
We train your team on using and maintaining the documentation system so it remains a living, useful resource.
Multiple formats to suit different learning styles and use cases within your business
Detailed step-by-step instructions with clear language that anyone on your team can understand and follow.
Photo-based documentation showing exactly what each step looks like, reducing ambiguity and mistakes.
Recorded demonstrations of complex techniques that are easier to understand when shown rather than described.
Visual maps of workflows showing decision points and process flow for complex multi-step operations.
Let's discuss which services would bring the most value to your business and create a plan that fits your timeline and budget.